RNA - Robert Norkus Associates

According to research by the Harvard Business School, a leader can account for up to 41 percent of a company's profitability. What's more, the impact leaders have is increasing. A great leader's presence does not just touch the people with whom they have direct contact. Leaders leave their imprint on the culture of a company, their sphere of influence reaching deep into the heart of the organization. They decide if employees bring their passion to their work or merely do enough to get by. RNA has the experience and tools to make sure your organization's leaders reach their fullest potential.

Performance Management is not limited to employees; it is applied to teams, departments, processes and the entire organization. It reminds us that being busy and doing activates just for the sake of doing them is not the same as focusing on achievable results. Performance management redirects our efforts away from busyness toward effectiveness.

If you are uncertain what a business strategy is, take a piece of paper out and on the bottom write down where the business is today. At the top write down where you want the business to be in 3 or 5 years. In the center write down what you are going to do and how you are going to do it. That’s your strategy. Now apply what you believe to be excellence standards to that strategy. One key performance indicator could be customer service. Excellence in customer service achieved… I think you get the picture.

To reach its full potential, an organization must know itself inside and out. It must know its own strengths, weaknesses, opportunities and threats. It must clearly see and map its own future while thriving on the twists and bumps in the road traveled to get there. An organization must know its people well enough to nurture synergy among them. RNA can do so much more for you than crunch numbers and develop a business plan. RNA can explore the energy and vision that are the heart of your organization.

When you set out on a journey to professional or personal improvement, wouldn't it be helpful to talk to someone who knows the territory you want to explore? And, wouldn't a good map help you navigate safely and expeditiously? We can familiarize you with the territory of articulating values and goals. We can also help you map out an action plan for your personal development and career while we guide your search for an enthusiastic mentor. People achieve their goals when they are SMART about them. Specific, Measurable, Achievable, Relevant and Time-specific goals lead to success.

Does your company link employee satisfaction with productivity, performance and customer satisfaction? The level of your employees' motivation and integrity, of course, does more to drive your organization forward than any marketing or public relations campaign ever could. This seems so obvious that we are surprised when we learn of organizations, some of them business icons, that forget and allow discontent and scandal to brew in the background and then to boil over on the evening news. Your organization may not have a scandal brewing, but an employee satisfaction survey, for example, could point out some simple changes to make that would foster even more open communication and employee loyalty. RNA can help.

The creation of a Mission and Vision statement is not necessary for every company. The process is hard work and the result usually brings about clarity. The Mission statement describes the overall purpose of an organization: what we do, who we do it for, and how and why we do it. The Vision statement describes what an ideal future for the organization looks like.

A qualified management analyst can also be considered an efficiency consultant. Today, more than ever before, efficiency matters. It’s no longer is a process of trimming the fat but one of adding some muscle. You can reorganize your business to be more efficient because of extreme growth or even unexpected losses. Let RNA analyze your business and assist you in reaching your efficiency goals.

What if you had a meeting and everyone there was engaged in the discussion and at their creative best? No plowing through boring agendas, no skirmishes over turf. Consensus is reached timely and respectfully. Conflicts are resolved constructively. It can happen. Let RNA help you facilitate your next meeting and train your key people in proven facilitation techniques.

Just about everything in life is a negotiation. In fact, we negotiate so many things so often that we tend to forget how important negotiation skills are. What would the world be like if more people were trained negotiators--if more people were always looking for the "everybody wins" solution? Now, think about your business and about how it could soar to new heights if more of your people were trained negotiators. At the very least, your business relationships would strengthen, and profitability would improve significantly. Let us help you master the art and science of negotiation.